To request service for your computer, the process begins with the completion of the Work Order Info Form. This form will provide us with the minimum essential information needed to establish a Service Request (Work Order) within our repair management system. This document affords you the opportunity to tell us in as much detail as possible the nature of the problem(s) that you are experiencing with your computer as well as permitting you to select the service options that best match your needs.
If you are making an on-site service request for a UGA Department, please access a PDF copy of the Work Order Info Form, key in the requested information, print and sign the form, and fax it to: 706-542-5998. Before signing this form, please read the TEC Services Polices for the Repair of Computers and Printers that accompanies the Work Order Info Form.
If you are going to be carrying in your computer to our service center, you can complete the form before departing your location and then bring it along with the computer that needs service. This will greatly speed-up the service request process and will allow you to be on your way in a minimum amount of time.
What we need from you to service your computer:
Please bring the following items with you when you drop-off your computer for service:
- Power adapter for notebook computers.
- System Restore/Recovery Disks that were delivered with your system. If you own a Dell or Apple computer and don’t have access to your original system restore disks, we can use the disks that were furnished to us by Dell and Apple. For other brands of computers, if we need the system restore disks to complete the service on your system and you can’t provide your original disks, then we will need your permission to purchase another set for you from the factory.
- Software applications that you would like installed.
- External hard drive that you use to back-up your data files (if you are currently using this method for backing-up your files). If not, please ask our Customer Reception Specialist about how we can help you get started backing-up your precious data files on a daily basis.
Beginning in July 2008, TEC Services will begin using a web-based Customer portal that will enable all of our customers to initiate service requests and to check the status of work in progress from any location that has access to the Internet.